Job Brief
Join our team! Fredericton Bouldering Co-op (FBC) is a grassroots organization in the heart of Fredericton created to foster the local climbing community. We are looking for enthusiastic staff to oversee our day-to-day operations. Successful candidates will be responsible for providing a welcoming environment for kids and adults alike, while working alongside a support team of staff and volunteers.
Requirements
1-2 years experience in customer service using a computer POS.
At least 2 years experience in a supervisory/management role.
Excellent organizational, team leadership and communication skills are a must.
Must be able to set and work within deadlines.
Indoor or outdoor bouldering/climbing experience is considered an asset.
Must be capable of physically or verbally demonstrating falling techniques and orienting participants.
Must be able to learn efficient use of complex booking management system. Knowledge of Rock Gym Pro software is considered a great asset.
Knowledge of basic website design using the Wix platform is considered an asset.
An analytical mindset with great problem-solving skills.
Up-to-date criminal record check.
First aid/CPR training will be provided/subsidized if necessary.
Job Description
Full-time, Tuesday through Saturday, but must be flexible in order to support operations staff.
Oversee day-to-day operations of Off Campus Climbing Ltd.
Ensure exceptional customer service.
Coordination with the Programming Director and Executive Director.
Mentor staff and volunteers, provide feedback, resolve complex problems.
Hiring/scheduling of Operations staff, and ensuring Programs staff are scheduled in liaison with the Program Director.
Stay current with all communication channels for public inquiries and outreach: Facebook, Wix inquiries, email, redirecting all programs-related matters to the Programs Director.
Ensuring Rock Gym Pro (RGP) calendar and time-slots/bookings are accurate at least 14 days in advance. Maintain and improve RGP integration with the website.
Marketing development and advertising.
Website development (updating information as necessary, improving design).
Supplying inventory for the cafe and ordering merchandise.
Devise, implement, and improve internal policies and Standard Operating Procedures.
Identify and fix inefficiencies in operations.
Ensure operations and activities adhere to legal guidelines and internal policies.
General maintenance and cleaning.
Laundry
Help with gym operational coverage and general customer service.
Support other OCC operations as needed and as determined by the Executive Director (ie. special events).
Hours and Remuneration
Full-time (40 hrs/week)
Salary based on experience
Submissions are to be made via email to fbcwall@gmail.com and MUST include a cover letter.