We're Hiring!

Job Brief

Join our team! Fredericton Bouldering Co-op (FBC) is a grassroots organization in the heart of Fredericton created to foster the local climbing community. We are looking for enthusiastic staff to oversee our day-to-day operations. Successful candidates will be responsible for providing a welcoming environment for kids and adults alike, while working alongside a support team of staff and volunteers.


Requirements

  • 1-2 years experience in customer service using a computer POS.

  • At least 2 years experience in a supervisory/management role.

  • Excellent organizational, team leadership and communication skills are a must.

  • Must be able to set and work within deadlines.

  • Indoor or outdoor bouldering/climbing experience is considered an asset.

  • Must be capable of physically or verbally demonstrating falling techniques and orienting participants.

  • Must be able to learn efficient use of complex booking management system. Knowledge of Rock Gym Pro software is considered a great asset.

  • Knowledge of basic website design using the Wix platform is considered an asset.

  • An analytical mindset with great problem-solving skills.

  • Up-to-date criminal record check.

  • First aid/CPR training will be provided/subsidized if necessary.


Job Description

  • Full-time, Tuesday through Saturday, but must be flexible in order to support operations staff.

  • Oversee day-to-day operations of Off Campus Climbing Ltd.

  • Ensure exceptional customer service.

  • Coordination with the Programming Director and Executive Director.

  • Mentor staff and volunteers, provide feedback, resolve complex problems.

  • Hiring/scheduling of Operations staff, and ensuring Programs staff are scheduled in liaison with the Program Director.

  • Stay current with all communication channels for public inquiries and outreach: Facebook, Wix inquiries, email, redirecting all programs-related matters to the Programs Director.

  • Ensuring Rock Gym Pro (RGP) calendar and time-slots/bookings are accurate at least 14 days in advance. Maintain and improve RGP integration with the website.

  • Marketing development and advertising.

  • Website development (updating information as necessary, improving design).

  • Supplying inventory for the cafe and ordering merchandise.

  • Devise, implement, and improve internal policies and Standard Operating Procedures.

  • Identify and fix inefficiencies in operations.

  • Ensure operations and activities adhere to legal guidelines and internal policies.

  • General maintenance and cleaning.

  • Laundry

  • Help with gym operational coverage and general customer service.

  • Support other OCC operations as needed and as determined by the Executive Director (ie. special events).


Hours and Remuneration

  • Full-time (40 hrs/week)

  • Salary based on experience


Submissions are to be made via email to fbcwall@gmail.com and MUST include a cover letter.